FAQ

Can one person take the course, but another person pay for it?

Yes. The information for the person actually taking the course needs to be entered into the registration fields on the primary (the first) form.

I lost my official certificate. How do I get a replacement certificate?

You can order an electronic replacement certificate (PDF version) for free. Hard copy replacement certificates cost $3.95.

How long will I have to complete the course and if I am interupted, may I pause or restart the course?

The course normally takes between 1-2 hours to complete. Once you begin, you will have access to the course for 30 days. Anytime during that 30 days, you may stop and restart the course by logging in using your unique user name and password. If an emeregency prevents you from completing the course within this time period, please contact us to extend your time.

How do I access my course?

You log in to the course using the unique user name and password that you provided during signup. Both username and password are case sensitive, so please make sure you are entering your user name and password exactly as you provided during signup.

If I have already paid for the course and have an emergency, may I ask for a course extension?

Yes, if you have already paid for the course and need to extend the time to complete the course, please contact us via the contact form.

How do I appeal a decision?

You may appeal a decision by following the instructions located here